OKEx CEO Jay Hao not too long ago famous customer support as a pivotal side of enterprise, as a part of an interview with Cointelegraph’s Jeffrey A
OKEx CEO Jay Hao not too long ago famous customer support as a pivotal side of enterprise, as a part of an interview with Cointelegraph’s Jeffrey Albus.
“I believe undoubtedly customer support is crucially necessary,” Hao stated. “In any case, the client is king.”
The crypto area remains to be younger
The crypto business arguably started with the inception of Bitcoin greater than 10 years in the past. As a part of a younger sector, many crypto and blockchain firms are nonetheless discovering their sea legs of their merchandise, providers and choices, whereas others look to excellent their operations. Buyer suggestions is usually a essential a part of such growth.
“With out clients’ suggestions or recommendations, or something like that, we’d miss plenty of issues,” Hao defined.
With out buyer enter, It’s like residing it a bubble
Hao talked about an analogy highlighting the precious perception customers deliver to firms. “It’s like we’re constructing one thing in our personal storage not realizing what’s happening exterior the world,” he added, noting the significance of buyer suggestions and perspective from the world exterior that storage.
Hao additionally talked about the significance of buyer rapport with OKEx and the entity’s relationship with customers.
Binance, one other dominant participant within the crypto trade area, additionally values buyer interplay. Binance CEO and founder, Changpeng Zhao, or CZ, not too long ago stated he places about 20% of his time towards Twitter for group engagement.