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A brand new physique will probably be arrange with powers to ban rogue builders from constructing new homes, and award compensation to these caught in “shoddy” new-builds.
The brand new properties ombudsman, which was promised within the Queen’s Speech final 12 months, will probably be anticipated to take “swift motion” to resolve issues.
It is going to be tasked with resolving issues like defective wiring, encountered by patrons of recent properties.
Homebuilders will probably be pressured to enroll to the ombudsman register.
The Residence Builders Federation’s personal satisfaction surveys confirmed an increase within the variety of clients reporting snags – from 93% in 2015 to 99% in 2018.
And solely 52% of people that had purchased new properties mentioned they might suggest their builder to a pal.
Plans to nominate an ombudsman have been outlined by Housing Secretary Robert Jenrick within the Home of Commons on Monday.
“It is unacceptable that new homes have been in-built many circumstances to a shoddy customary, and a few housebuilders have displayed poor service when housebuyers discover they’ve issues with their new house,” he mentioned.
He added that builders must “put high quality first in the event that they want to proceed to be a part of the federal government’s Assist to Purchase scheme”.
“The ombudsman will cease rogue builders getting away with shoddy constructing work, and lift the sport of housebuilders throughout the sector,” Mr Jenrick mentioned.
“Homebuyers will be capable of entry assist after they want it, so disputes may be resolved sooner and folks can get the compensation they deserve.”
At current, homebuyers who purchase new-builds haven’t any impartial path to problem builders over dangerous service or poor workmanship.
No minimal requirements
The federal government mentioned the brand new service will probably be free to customers and impartial of trade. Nevertheless, it has not mentioned how the physique will probably be funded.
It has additionally not given particulars about when it is going to be launched.
In December, an impartial report discovered that Persimmon, the UK’s second-biggest housing agency, did not have an agreed minimum standard for all of the properties it builds.
The assessment discovered that some homes didn’t have fire-stopping cavity boundaries, or they’d been wrongly put in.
A spokesman for the Residence Builders Federation welcomed plans for a brand new ombudsman.
He mentioned bettering the standard of recent properties was the “primary” focus for the trade.
“There’s nonetheless a protracted option to go however the brand new properties ombudsman is a part of how we ship these enhancements,” he mentioned.
The BBC has contacted Labour for a response.