By David Shepardson
By David Shepardson
WASHINGTON, Feb 28 (Reuters) – The airline business might run into turbulence on Capitol Hill subsequent week as a U.S. Congressional panel tackles passenger complaints about disagreeable airline experiences, holding a listening to that can embrace price range airline Spirit Airways Inc SAVE.N and passenger advocates.
The U.S. Home Transportation Committee’s aviation subcommittee mentioned the listening to “will look at the U.S. airline passenger expertise at present, how airways are working to enhance the air journey expertise, and alternatives to spend money on applied sciences or improvements that might improve the air journey expertise.”
Shopper Studies, which is able to testify, launched a petition this month asking main airways to cease charging some households to take a seat collectively and mentioned airways have knowingly separated kids from their mother and father as younger as two years previous.
In 2018, Congress enacted some reforms and high airline executives pledged to handle customer support failures particularly over passenger frustrations with issues similar to overbooking.
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