Coinbase is underneath hearth for awful customer support following studies of customers accounts being hacked and drained of funds. In response to
Coinbase is underneath hearth for awful customer support following studies of customers accounts being hacked and drained of funds.
In response to an Aug. 24 investigation by CNBC, hundreds of shoppers throughout the nation have lodged complaints towards the corporate.
The outlet acknowledged that it had interviewed quite a few Coinbase clients who claimed hackers had drained their accounts, with the problem exacerbated by the trade not responding to assist requests:
Interviews with Coinbase clients across the nation and a evaluation of hundreds of complaints reveal a sample of account takeovers, the place customers see cash all of the sudden vanish from their account, adopted by poor customer support from Coinbase that made these customers really feel left hanging and indignant.
One Coinbase consumer, Tanja Vidovic, claimed to have misplaced almost all of her $168,000 in cryptocurrency holdings after receiving various password change safety alerts in April. Makes an attempt to contact Coinbase by cellphone had been fruitless, Tanja stated.
One other buyer instructed the outlet that after logging in to the Coinbase app in March, nearly $35,000 in numerous crypto belongings had disappeared from his account. Coinbase’s Regulatory Response Staff finally emailed the sufferer stating that transactions on the blockchain are irreversible including that Coinbase’s insurance coverage coverage doesn’t cowl theft from particular person accounts.
In March, the New York Instances ran a bit on a helpless Coinbase buyer who finally sued the corporate after dropping $100,000 price of cryptocurrency.
Venting their frustrations, different Coinbase customers have taken to social media corresponding to in style analyst Kaleo who instructed his 360,000 followers that the corporate had proven an “completely embarrassing show of care for patrons.”
My dad has been attempting to entry his @Coinbase account w/ little to no assist from Coinbase Assist the previous three months.
Numerous emails both w/ extremely generic replies that do not tackle the problem, or utterly ignored. Completely embarrassing show of care for patrons.
— Okay A L E O (@CryptoKaleo) August 24, 2021
The tweet, which was posted lower than a day in the past, had already attracted a stream of responses from different Coinbase clients that had comparable issues with assist or had been hacked. Coinbase did really reply to this grievance, however one particular person pointed out that:
“You’ll solely reply and help individuals who have many followers so your fame is not going to go right down to hell! What about us? 5 months with no assist! Locked account!”
Others said “I haven’t been in a position to get into my Coinbase account for nearly four months now. The worst!”
Associated: Coinbase creates assist cellphone line for account takeovers
In April, when the corporate went public, Coinbase CEO Brian Armstrong considerably sarcastically instructed CNBC, “Individuals now not should be terrified of it [crypto] like within the early days.”
Coinbase customers have filed greater than 11,000 complaints towards Coinbase with the Federal Commerce Fee and Client Monetary Safety Bureau since 2016, and nearly all of them are associated to customer support.
cointelegraph.com