A latest examine examined the response of the 15 main North American banks to the COVID-19 pandemic. Researchers found that tellers solely at three
A latest examine examined the response of the 15 main North American banks to the COVID-19 pandemic. Researchers found that tellers solely at three banks wore masks 100% of the time.
Individuals visited 700 financial institution branches throughout the continent belonging to main establishments, similar to Financial institution of America, Chase, Citibank, and TD Financial institution. Total these fifteen banks function over 33,000 branches.
Supply: Dalbar.
It seems that the ATMs current the sorest level for the banks. The ATMs in solely 19% of the examined U.S. branches had a sanitizer obtainable and solely 20% of the branches have been outfitted with dividers between the ATMs. Canadian branches didn’t honest significantly better both.
One other main criticism comes from the truth that the banks are usually not doing sufficient to tell and nudge their prospects in the direction of different banking channels. Solely 22% of the branches have been inviting their prospects to make use of on-line banking as an alternative and solely 15% have been suggesting the utilization of ATMs as an alternative of interactions with the tellers.
Supply: Dalbar.
In the meantime, the teller space was being cleaned between prospects solely in 19% of the surveyed branches, and the ATMs have been cleaned between use in solely 7% of the branches
The COVID-19 pandemic has made the case for contactless funds, together with cryptocurrency, as urgent as ever. The U.S. lags behind many countries in terms of contactless funds. Unlikely, it’s a coincidence that through the pandemic, the 14 main international banks misplaced $635 billion in market capitalization.